Virginia 703-791-2802 Maryland301-944-3700

Care & Maintenance


Discover our care and maintenance services that ensure your floors stay stunning and durable for years to come.


  1. NEVER CLEAN USING A WET MOP WITH WATER. Water may permanently damage the floor.
  2. Area rugs are recommended in front of kitchen sinks, at all pivot points and within high-traffic areas. Do not use rugs with solid rubber or vinyl backings. The rugs must be made of a breathable material to prevent moisture entrapment.
  3. Area rugs under heavy furniture should have a smooth material between rug and hardwood.
  4. Use interior and exterior doormats at all entrances to collect dirt and moisture and prevent it from being tracked onto the floor.
  5. Protect your floor from direct sunlight. Use curtains and UV resistant film on large glass doors and windows. Move area rugs occasionally as they block sunlight and may give the appearance of discoloring under the rug.
  6. Keep animal nails trimmed to minimize finish scratches. Have a mat under water/food bowl, animal crate and litter box.
  7. Do not damage your floor with shoes having heel taps or sharp objects protruding from the sole such as rocks, exposed nails and gravel.
  8. Avoid walking on wood floors with spike or stiletto-heeled shoes. 8. Avoid applying any type of tape to the floor. It may remove the finish.
  9. Do not roll or slide heavy objects directly upon the floor. When moving appliances or heavy furniture, consider laying a solid protective covering on your floor and gently “walk” the item across it. Carpet or cardboard is not adequate to prevent surface compression scratches.
  10. Certain types of casters on furniture may damage hardwood flooring. Barrel-type caster wheels or wide, flat glides are best for protecting your hardwood floor. If your furniture does not have the right type of caster, we recommend that you change them. Replace hard, narrow furniture rollers with wide rubber rollers.
  11. Use floor protector pads or protective caster/caster cups on the legs of furniture to prevent damage to the flooring. Make certain to keep them clean and well maintained.
  12. Avoid chairs with wheels; replace wheels with scratch less or use a smooth plastic mat or rug with smooth padding.
  13. Keep the relative humidity in your home between 35% and 55%.
  14. Vacuum, sweep or dust mop your floor once a week, or more if needed. The vacuum head must be brush or felt, and a wand attachment is preferable. Do not use vacuums with beater bars or hard heads. A swivel-head mop with soft cover is also highly recommended to eliminate finer particles of grit and dirt that can act like sandpaper on hardwood floors.
  15. Spills and tracked-in dirt should be wiped up immediately. For spot cleaning, apply Bona Hardwood Floor Cleaner onto a clean cloth and rub onto the spot. Never apply wax treatments to your urethane-coated floor.
  16. Regularly clean the floor with Bona Hardwood Floor Cleaner® using the recommended swivel-head mop with cloth cover. Spray the floor cleaner directly onto the floor or on the mop cover. DO NOT allow excess cleaner to remain on the floor’s surface. Excess liquid may damage the fiber of the wood
  17. Never use any of the following products (or products similar in nature) on your floor: ammonia-based cleaners, acrylic finishes, wax-based products, detergents, bleach, polishes, oil soap, abrasive cleaning soaps, or acidic materials such as vinegar. Many of these products can pit or etch the finish of your flooring or prevent the proper use of recommended maintenance materials. Never steam the wood floors.